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whenever you need us.

Our support team is available around the clock. Reach us by email, phone, or the form below.

Our Address

214 North Tryon Street, Charlotte, North Carolina, 28202

Email Us

support@realanalysis.sbs support@realanalysis.sbs

Support Hours

Monday – Friday
8:00 AM – 6:00 PM

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Quick Answers

Common questions

How do I open an account?
Click "Open an Account" on any page and follow the 5-minute online process. No branch visit required.
How do I reset my password?
Click "Forgot Password" on the sign-in page and follow the instructions sent to your email.
How long do transfers take?
Domestic transfers are instant. International transfers typically arrive within 1–3 business days.
Is my money FDIC insured?
Yes. All deposits at Remedy Grand Chase Bank are FDIC insured up to the legal limit of $250,000 per depositor.
How do I report a lost card?
Log in to your account and use the "Lock Card" feature instantly. Then contact us to request a replacement.